Returns & Refunds

Our goal is for you to be 100% happy with Côte Céran. If something isn't right, we're here to make it right.

Standard Return Policy

If you change your mind, you can return any unopened, unused item within 30 days of receiving your order. Please contact us at care@coteceran.com before sending anything back, so we can guide you through a smooth return process.

For reasons of health and hygiene, opened or used patches cannot be returned. This applies to the seal on the packaging, once broken, the item is no longer eligible for return. This is in line with Article 16 of the EU Consumer Rights Directive 2011/83/EU.

Damaged, Incorrect, or Faulty Products

If your order arrives damaged, incorrect, or faulty, please contact us directly at care@coteceran.com with a photo of the item and your order number. In this case, you have 30 days from the day after delivery to report it, and we'll arrange a suitable solution.

Bundle & Subscription Orders

If you purchased a multi-box bundle or discounted offer, all boxes included in that bundle must be returned together, unopened and sealed, to qualify for a full refund. Partial returns of a bundle will be refunded proportionally to reflect the bundle discount.

If you are on a subscription, you can pause, skip, or cancel your upcoming delivery at any time before it ships by contacting us at care@coteceran.com. Once a subscription order has shipped, it follows the standard return policy above.

Restocking Fees

We do not charge any restocking fees on returned orders.

How to Start a Return

Simply e-mail us at care@coteceran.com with your order number and the reason for your return. We'll send you clear instructions to make the process as easy as possible.

Cancelling an Order

You can cancel your order for any reason, free of charge, as long as it hasn't shipped yet. Once your order has shipped, please follow the return policy above instead.

Lost Shipments

If at least 2 days have passed since your estimated delivery date and your order still hasn't arrived, contact us at care@coteceran.com and we'll investigate with the carrier on your behalf. If your shipment cannot be located within 5 days, it will be considered lost, and you'll be entitled to a full refund or a free replacement, whichever you prefer.

Refund Procedure

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved. Approved refunds are processed within 5-10 business days and returned to your original payment method.

Contact

Questions about a return or refund? We're happy to help. Just send us an email to: care@coteceran.com