Privacy Policy

Last updated: March 2024

This Privacy Policy explains how Côte Céran ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website, place an order, or otherwise interact with us. We take the protection of your personal data seriously and handle it with the utmost care, in accordance with the General Data Protection Regulation (GDPR).

This Privacy Policy applies whenever you visit our website, place an order, or enter into an agreement with us.

Who We Are

Côte Céran
E-mail: care@coteceran.com

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at the e-mail address above.

What Are Personal Data?

Personal data is any information that relates to an identified or identifiable individual. This includes, for example, your name, address, e-mail address, and order history.

What Personal Data We Collect

To provide our products and services, we may collect and process the following categories of personal data:

Contact details (name, e-mail address, phone number)
Shipping and billing address
Financial and payment information (processed securely via our payment providers)
Order history and purchase details
Account information, if you create an account on our website
Any other personal data you voluntarily provide to us (e.g. through customer service inquiries, reviews, or newsletter sign-ups)

Why We Process Your Personal Data

We process your personal data for the following purposes:

To process and fulfil your orders, including payment, shipping, and delivery
To communicate with you regarding your order, questions, or complaints
To manage your account, if applicable
To send you newsletters, offers, or marketing communications, only if you have given consent
To improve our website, products, and services
To analyse website usage and visitor behaviour (e.g. via analytics tools)
To prevent fraud and misuse
To comply with our legal and tax obligations

Legal Basis for Processing

We only process your personal data on the basis of one or more of the following legal grounds:

Performance of a contract — to fulfil the order or agreement you have entered into with us
Consent — for marketing communications, newsletters, and non-essential cookies
Legal obligation — for example, tax and accounting requirements
Legitimate interest — for example, to improve our services, prevent fraud, and maintain the security of our website

We only process personal data that we consider necessary for the purposes listed above.

Automated Decision-Making

We do not use automated decision-making, including profiling, that has legal or similarly significant effects on you.

How Long We Keep Your Personal Data

We do not retain your personal data for longer than is strictly necessary for the purposes for which it was collected.

Order and transaction data is retained for as long as required to comply with our legal and tax obligations (in the Netherlands, generally 7 years for fiscal records).
Account data is retained until you request deletion of your account.
Marketing data is retained until you withdraw your consent.

Sharing Your Personal Data With Third Parties

We never sell your personal data to third parties. We only share your personal data with third parties when this is strictly necessary for the performance of our services or to comply with legal obligations. Where applicable, we enter into data processing agreements with these parties to ensure your data is handled securely and confidentially.

The third parties we may share data with include:

Shipping and delivery partners, to deliver your order (contact and address details)
Payment providers, to process your payment securely (financial and transaction details)
Our accountant/bookkeeper, to comply with financial and tax obligations
Software and platform providers (e.g. our e-commerce platform, e-mail marketing tools, analytics providers), to operate and improve our website and services

Cookies

Our website uses cookies to ensure the website functions properly and to improve your browsing experience.

Functional/essential cookies are used to make the website work correctly (e.g. shopping cart functionality). These do not require your consent.
Analytics cookies help us understand how visitors use our website so we can improve it.
Marketing/tracking cookies may be used, with your consent, to show you relevant advertising on our website and on third-party platforms (such as Google, Meta/Facebook, Instagram, and TikTok).

You can manage or withdraw your cookie consent at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.

Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. These measures include secure (encrypted) connections, restricted access to personal data, regular security reviews, and the use of trusted, GDPR-compliant service providers.

Children

Our products and website are not directed at individuals under the age of 16. If you are under 16, you may only provide personal data to us with the consent of a parent or legal guardian.

Your Privacy Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access — to know what personal data we hold about you
Right to rectification — to correct inaccurate or incomplete data
Right to erasure — to request deletion of your personal data
Right to restriction of processing — to limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to the processing of your personal data, including for marketing purposes
Right to withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at care@coteceran.com. To protect your privacy, we may ask you to verify your identity before processing your request. We will respond to your request as soon as possible, and no later than within four weeks.

You also have the right to lodge a complaint with your national data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website. If changes materially affect how we process your previously collected data, we will notify you by e-mail.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: care@coteceran.com.